Insurance industry training
At MDA Training, we have extensive experience of creating experiential learning solutions for the insurance industry, helping your people develop the commercial acumen, financial understanding, critical thinking and risk management skills needed to drive business performance. Our tailored commercial acumen programmes bring today’s commercial challenges to life, empowering teams to make more informed decisions, balance risk and reward, and understand how their actions impact profitability, customers and long-term business success.
We work across the insurance industry, including general and specialty insurers, reinsurers, brokers, MGAs, coverholders and TPAs, as well as Lloyd’s syndicates and organisations operating across the London market.

Our commercial acumen programmes for the insurance industry include…
Building commercial resilience in a soft insurance market
Building commercial resilience in a soft insurance market
Our experiential workshop is designed to help insurance professionals navigate the challenges and opportunities of a soft market cycle, strengthening commercial acumen, critical thinking and underwriting judgement. Through realistic business scenarios participants explore the pressures facing Distribution, Underwriting and Financial Lines, developing the confidence to balance risk and reward, strengthen stakeholder relationships and move from service provider to trusted advisor. The learning experience equips teams to identify commercial opportunities, make informed decisions and take proactive action to protect profitability and drive sustainable business performance.
Understanding financial performance
Understanding financial performance
Being commercially aware is a pre-requisite for everyone, regardless of role or function. Being able to understand not only the numbers, but also the financial consequences of personal decisions, is essential. This workshop will enable participants to link behaviours to KPIs, actions to commercial outcomes, and change their behaviours based on their new insights and understanding.
Practical portfolio management
Practical portfolio management
Bigger issues and different concerns arise when underwriters move from looking at individual risks to coordinating the performance of a portfolio of business. In managing portfolios, the challenge is to look at the performance of the book as a whole, beyond individual losses arising from a single policy. The skill is to identify patterns and trends that drive the portfolio’s performance, and take appropriate tactical or strategic actions that lead to a clearly defined plan that shapes the portfolio as a whole.
Our practical portfolio management workshops involve an end-to-end process that analyses and transforms the performance of a portfolio, from initial market investigation, determining risk appetite and strategic ambition, through to the actions taken by underwriters to determine what business to write, what business to renew, and on what terms.
Commercial skills pathway
Commercial skills pathway
The ambition for the structured pathway is to build confidence and capabilities around commercial, financial and wider business skills, as well as articulating the roles, functions, products and solutions that insurance companies offer their customers.
The impact of claims on insurance performance
The impact of claims on insurance performance
Effectively managing the claims process can make a big difference to an insurance business. This workshop explores the fundamental drivers of GI performance that support Claims teams in their work in an insurance business.
Exploring reinsurance
Exploring reinsurance
This workshop explores the important role that reinsurance plays in the insurance marketplace. It provides a practical context as to why insurers use reinsurance, the key players, the buyers and sellers, types of reinsurance and the main reinsurance policies.
Risk and insurance business simulations
Our immersive insurance business simulations bring the complexities of the insurance industry to life, providing an engaging, practical way for early careers talent, specialist teams, or experienced managers, to develop commercial acumen, financial understanding and risk management skills.
In our insurance business simulations, participants experience the operational and commercial challenges, balancing risk and reward, responding to changing market conditions and making decisions that impact profitability, customer relationships and long-term business performance. With no pre-set outcomes or computers to beat, participants experience first-hand how an insurance business operates, creates value and makes money.
We can tailor our insurance simulations to align with your organisational values and culture, strategic goals and imperatives, commercial context, and performance KPIs. Our portfolio includes a variety of insurance simulations for specialty insurance, general insurance, brokers and reinsurance.

Commercial skills training for new and experienced insurance professionals
Early careers professionals bring fresh perspectives, enthusiasm and new ideas that are essential to building the future talent pipeline of the insurance industry. However, navigating the complexity of insurance, understanding its commercial dynamics and developing the professional skills needed to succeed can be challenging for those at the beginning of their careers.
Our Commercial Skills Pathway for Early Careers Talent is designed to accelerate the transition from education into the workplace, equipping graduates, apprentices and other early careers professionals with the foundational industry knowledge, commercial awareness and interpersonal skills needed to become confident, capable and effective contributors.
Through a structured series of practical and engaging modules, participants develop an understanding of how the insurance industry operates, the products and services it provides, how insurers generate revenue and manage risk, and how different functions work together to deliver value to clients. The Pathway also builds essential workplace capabilities, including communication, collaboration, commercial thinking and professional confidence, helping participants connect their learning to real business situations.
By combining insurance-specific knowledge with practical commercial and professional skills, the Pathway enables early careers talent to understand the bigger picture, navigate their organisation with confidence, build effective working relationships and take greater ownership of their development and contribution.
For organisations, this means faster time to competence, improved early-career productivity, greater engagement and a stronger pipeline of commercially aware talent equipped for long-term success.
Our Commercial Skills Pathway can be tailored to your business needs, with content, delivery format and duration aligned to your early careers programmes, organisational priorities and the development needs of your emerging talent.
Military veterans bring a wealth of transferable skills, including leadership, resilience, discipline, problem-solving and teamwork, that can add significant value to insurance organisations. Our Commercial Skills Pathway is designed to help veterans translate these strengths into the commercial, technical and interpersonal capabilities needed to succeed in their transition to a career in insurance.
Recognising the experience and values that ex-Military professionals already possess, our Pathway focuses on bridging the gap between military and commercial environments. Through a structured series of practical modules, participants develop an understanding of how the insurance industry operates, how their new organisation creates value, the products and services it provides, and the expectations, working practices and professional relationships that underpin success in a corporate environment.
By connecting existing military experience with insurance-specific knowledge and workplace skills, the Pathway enables veterans to adapt more confidently, communicate effectively with colleagues and clients, navigate commercial environments and apply their strengths to real business challenges.
For organisations, this means faster integration, reduced time to competence, earlier productivity and a stronger return on investment in veteran talent, while unlocking the distinctive capabilities and perspectives that ex-Military professionals bring.
Our Commercial Skills Pathway can be tailored to your business needs, with content, delivery format and duration aligned to the roles, experience and development priorities of your veteran hires.
Non-Executive Directors bring valuable leadership experience, independent judgement and strategic perspectives that are critical to effective governance and business performance. However, the complexity of the insurance industry, its regulatory environment, commercial dynamics and specialist terminology can present challenges for NEDs who are new to the sector or unfamiliar with particular markets and business models.
Our Commercial Skills Pathway for NEDs is designed to bridge these knowledge gaps, equipping participants with the insurance-specific insight and commercial understanding needed to fulfil their oversight and advisory responsibilities with greater confidence and effectiveness.
Building on their existing boardroom experience, our focused workshops deepen understanding of how insurance businesses operate, generate revenue, manage risk and create value. Participants gain insight into the commercial drivers, market dynamics, products and strategic challenges that shape business performance, enabling them to ask more informed questions, constructively challenge executive decisions and contribute more effectively to strategic discussions.
Our structured approach offers two tailored routes: Commercial Insights, providing a focused understanding of the insurance industry, its operating models and key commercial principles; and Commercial Acumen, developing a deeper appreciation of the financial, strategic and commercial drivers that influence decision-making and long-term value creation.
For organisations, this means more informed boardroom discussions, stronger independent challenge, more effective strategic oversight and NEDs who can contribute meaningful commercial insight sooner.
Both routes can be tailored to your business, with content, delivery format and duration aligned to the experience of your NEDs, your organisation’s operating environment and its strategic priorities.
Designed for experienced professionals transitioning into insurance from other industries, our Commercial Skills Pathway accelerates their integration by providing the essential industry knowledge and commercial context needed to become confident, effective contributors sooner.
Recognising the valuable experience and transferable skills lateral hires bring, our Pathway focuses on bridging the insurance knowledge gap rather than revisiting established professional capabilities. Through a structured series of targeted modules, participants gain a practical understanding of how the insurance industry operates, its products and terminology, how insurers generate revenue and manage risk, and the roles and functions that contribute to delivering value to clients.
By connecting existing commercial experience with insurance-specific knowledge, the Pathway enables lateral hires to navigate the industry more confidently, engage effectively with colleagues and stakeholders, understand the commercial implications of their decisions and apply their expertise in an insurance context.
For organisations, this means faster time to competence, reduced onboarding time, earlier productivity and a quicker return on investment in experienced talent.
Our Commercial Skills Pathway can be tailored to your business needs, with content, delivery format and duration aligned to the roles, existing capabilities and development priorities of your lateral hires.
Designed for experienced professionals already working in the insurance industry, our Commercial Skills Pathway builds on existing industry knowledge to strengthen commercial acumen, broaden business perspectives and enhance the ability to drive commercial performance.
Our Pathway follows a structured series of targeted modules designed to deepen understanding of the insurance value chain, commercial drivers, market dynamics and the strategic challenges and opportunities shaping the industry. It enables participants to look beyond their own functional expertise, better understand how different parts of an insurance business create value, and make more informed, commercially focused decisions.
By connecting technical and functional expertise with a broader commercial perspective, the Pathway equips experienced professionals to identify growth opportunities, collaborate more effectively across functions, strengthen client and stakeholder relationships, and contribute to wider business objectives.
For organisations, this means stronger commercial decision-making, improved cross-functional effectiveness and a more commercially capable workforce equipped to drive profitable growth.
Our Commercial Skills Pathway can be tailored to your business needs, with content, delivery format and duration aligned to specific roles, experience levels and strategic priorities.
In an increasingly complex and competitive insurance market, leaders must balance commercial ambition with disciplined risk management, make informed strategic decisions and respond confidently to changing market conditions. Success requires more than technical expertise; it demands the ability to understand the wider business, anticipate challenges, identify growth opportunities and lead for sustainable commercial performance.
Our Leading an Insurance Business Simulation provides an immersive, practical learning experience that challenges participants to take responsibility for running a simulated insurance company. Working in teams, leaders make interconnected decisions across strategy, underwriting, pricing, financial performance, capital and risk management, resource allocation and stakeholder relationships, experiencing first-hand how their choices influence business results.
Through successive rounds of decision-making, participants navigate changing market conditions, competitive pressures and emerging risks, balancing profitability, growth and long-term business sustainability. They receive feedback on the commercial consequences of their decisions, enabling them to test strategies, challenge assumptions, strengthen collaboration and develop a more holistic understanding of how an insurance business creates value.
The simulation strengthens the strategic thinking, financial acumen, commercial judgement and cross-functional decision-making capabilities needed to drive business performance, providing a safe yet challenging environment for leaders to apply commercial and leadership concepts, test their thinking and experience the consequences of their decisions.
For organisations, this means leaders who are better equipped to make commercially sound decisions, balance risk and reward, collaborate across business functions and take greater accountability for profitable, sustainable growth.
A powerful approach to leadership development, our simulation provides a safe but challenging environment in which leaders can experiment, learn from the consequences of their decisions and build the confidence to apply their insights directly in the workplace.
The programme can be tailored to reflect your organisation’s commercial context, strategic priorities, leadership challenges, and behavioural frameworks.
