The phrase "There is nothing 'soft' about soft skills when they go wrong" is commonly shared with new cohorts during early career training programs.

However, it is often met with scepticism until individuals find themselves facing challenging conversations with their managers or encountering HR interventions.

The truth is that success in the workplace depends not only on technical skills but also on interpersonal skills for many employees and even some employers. While technical expertise may provide an advantage in specific roles, most positions rely on interactions between individuals to thrive.

Effective communication, persuasion, empathy, insight, listening, and influence are essential for successful interpersonal interactions.

So, why are these critical skills referred to as "soft,", especially in environments where hybrid or remote teams, open communication channels, and human interaction are paramount?

This blog post aims to explore the importance of soft skills in the workplace and elucidate why they truly matter.  

Soft Skills in the Evolving Workplace: 

Soft Skills in the Evolving Workplace | MDA Training
  1. Hybrid and Remote Teams:In the post-COVID era, numerous organisations have adopted hybrid or remote work models, combining periods of isolation and focus with times of engagement and interaction. While technology facilitates virtual communication, it is vital to acknowledge that people communicate with people, not machines. Employers have observed a decline in critical relationship management skills among new joiners due to the lack of in-person interactions. Soft skills such as effective communication, active listening, and empathy play a crucial role in maintaining strong relationships and facilitating collaboration within hybrid or remote teams.

  2. Flatter Hierarchies and Open Communication Channels:
    The modern workplace is characterised by flatter hierarchies and more open communication channels. Structural changes in organisations have created an environment where communication flows more freely, and decisions are made through collective input rather than top-down directives. This shift necessitates individuals to possess robust soft skills such as empathy and active listening to comprehend others' perspectives and interests, rather than solely focusing on their positional authority. In a world where influence is derived from understanding and collaboration, these skills are far from "soft" and become indispensable.

  3. The Human Need for Interaction: Humans are social creatures, and isolation can have detrimental effects on mental and physical health. Research has demonstrated that social isolation has the same negative impact on the body as smoking. While technical skills can be acquired through solitary study, they need to be practised and applied in collaboration with others. Soft skills, such as effective communication, interpersonal understanding, and relationship building, fulfil the innate human need for interaction. They foster a sense of belonging, promote positive mental well-being, and contribute to a healthy work environment.

The Resurgence of In-person Interactions: 

The Resurgence of In-person Interactions | MDA Training

As memories and fears of the COVID-19 pandemic gradually recede, many individuals are returning to their workplaces with a sense of trepidation. After months of remote work, they find themselves needing to communicate openly and in person once again. This transition can be challenging, requiring time and effort to readjust to face-to-face interactions. However, by placing emphasis on and relearning critical soft skills, this adjustment can become easier for both employees and employers. Let's explore some key soft skills that are particularly important during this transitional phase: 

  1. Effective Communication: The ability to express oneself clearly, actively listen to others, and convey ideas effectively is paramount in a face-to-face work environment. Soft skills such as verbal and nonverbal communication, articulation, and persuasive speaking play a significant role in building rapport, resolving conflicts, and fostering collaboration. By honing these skills, individuals can navigate the challenges of in-person communication with confidence and professionalism.

  2. Empathy and Emotional Intelligence: The return to the workplace after a prolonged period of isolation necessitates heightened empathy and emotional intelligence. Understanding and relating to the experiences, emotions, and perspectives of colleagues is crucial for creating a supportive work environment. Soft skills such as empathy, emotional regulation, and the ability to recognize and respond to others' needs facilitate stronger connections and reduce the potential for misunderstandings or conflicts.

  3. Adaptability and Resilience:
    Change is inevitable, and the ability to adapt and remain resilient in the face of uncertainty is a valuable soft skill. As individuals return to the workplace, they may encounter new policies, procedures, or dynamics. Soft skills like adaptability, problem-solving, and flexibility enable employees to navigate change effectively, contribute positively to the evolving work environment, and embrace new opportunities for growth and development.

The Benefits of Soft Skills in the Workplace: 

The Benefits of Soft Skills in the Workplace | MDA Training
  1. Enhanced Team Collaboration:
    Soft skills act as the glue that holds teams together. By fostering effective communication, empathy, and active listening, team members can collaborate more efficiently, share ideas openly, and work towards common goals. Strong soft skills create a positive team culture, encourage trust and mutual respect, and lead to higher levels of productivity and innovation.

  2. Improved Leadership and Management:
    Soft skills are particularly crucial for leaders and managers. The ability to communicate clearly, motivate and inspire others, and navigate complex interpersonal dynamics distinguishes exceptional leaders from the rest. By developing strong soft skills, individuals can cultivate their leadership potential, build cohesive teams, and create an inclusive work environment that fosters growth and engagement.

  3. Better Customer Relationships: Soft skills are not limited to internal interactions; they also play a vital role in establishing and maintaining positive relationships with customers and clients. Effective communication, empathy, and problem-solving skills enable employees to understand customer needs, address concerns, and deliver exceptional service. By prioritizing soft skills, organizations can differentiate themselves in the market and build long-term customer loyalty.


Takeaway Description 
Effective communication is crucial in the workplace It impacts team collaboration, relationships, conflict resolution, decision-making, and ensures clear expectations. 
Active listening, clarity, and empathy are essential These elements contribute to effective communication by promoting understanding, building rapport, and resolving conflicts. 
Barriers like language differences can hinder Cultural and language differences, assumptions, distractions, and information overload can impede effective communication. 
Strategies include active listening and clear feedback Developing active listening skills, providing and seeking feedback, and adapting to different communication styles can help. 


Element Description 
Active Listening Paying full attention, seeking clarification, and providing verbal and non-verbal cues to show understanding. 
Clarity and Conciseness Expressing thoughts and ideas clearly, using simple and straightforward language, and avoiding unnecessary complexity. 
Non-Verbal Communication Utilising body language, facial expressions, gestures, and tone of voice to convey messages effectively. 
Empathy and Emotional Intelligence Understanding others' perspectives, showing empathy, and managing emotions to establish meaningful connections. 
Feedback and Constructive Criticism Providing specific, actionable feedback and criticism in a constructive manner to help individuals improve. 

In a world that increasingly values technical expertise and digital competencies, the importance of soft skills should not be underestimated.

These so-called "soft" skills, which encompass effective communication, empathy, active listening, and other interpersonal qualities, are fundamental to success in the modern workplace.

They enable individuals to navigate hybrid or remote work environments, adapt to changing dynamics, and build meaningful relationships with colleagues and customers.  

As we transition back to in-person interactions, relearning and emphasising soft skills will facilitate a smoother adjustment for employees and foster a thriving work environment.

Let us recognise the true significance of soft skills and invest in their development to create workplaces that prioritise effective communication, collaboration, and human connection. 

Contact MDA Training

At MDA Training, we understand the importance of soft skills in the workplace and the challenges you may face in today's evolving work environment.

Let us help you develop and enhance critical interpersonal skills such as communication, persuasion, empathy, insight, listening, and influence.

Whether you need to adapt to hybrid or remote teams, navigate transitory workplaces, or address the need for human interaction, we are here to help you. Reach out to us today and embark on a journey of personal and professional growth with MDA Training.

Blog Co-Authored By: Paul Hewett, Director at MDA Training