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Increasing engagement within compliance training at banks

The term ‘tick box training’ relates to methods which are commonly flawed due to their simplicity, and this is becoming ever more apparent within compliance training at banks.

As technology evolves, many training programs are too generic and outdated to address the issue at hand, and when you compare the digital knowledge of today’s workforce; with the rise of the ‘silver surfer’ and Millennials now making up the vast majority of the average workforce.

While there are plenty of off the shelf, standard training programmes out there, the odds of finding one that suits the very specific needs of your financial organisation without the aid of experts such as ourselves is slim, the key, however, is to switch from generic learning methods and focus on engagement and the subsequent retention of knowledge.

The stigma surrounding ‘tick box training’?

The stigma here relates to the simplicity of training exercises, delegates tend to skim read and not fully immerse themselves within the training, instead ruling out the obviously incorrect answers and making an informed guess; which doesn’t stand them in good stead for putting the training into practice.

In order to get true value from training methods, employers must look to heighten learning experiences through exciting and engaging methods.

Developing engaging compliance training methods

Some of the best ways of increasing engagement within compliance training are:

Gamification

Gamification is the use of game techniques to increase engagement, satisfaction and fun. It helps to inspire employees to get engaged in the learning process, helping them to retain information going forward.

Gamification is also useful for recurring training when following a more extensive training programme, allowing for ‘leaderboard style’ progress reports.

Mobile & responsive

Mobile and responsive training formats are the most common engaging training method. This training method also falls under the category of e-learning modules but can feature as part of microlearning programmes too.

Mobile and responsive learning can be completed at any time and in any location on mobile devices such as tablets and smartphones, to suit a learner’s schedule. Classroom-based sessions can also be incorporated and enhanced through the utilisation of technology.

Microlearning

Designed to deliver more immediate results; microlearning perfectly compliments the fast-paced culture of modern businesses. Traditionally, e-learning modules were designed to be around 20-30 minutes in duration, whereas with microlearning the duration is closer to 3-4 minutes. Learners are able to absorb information more effectively, then utilise this learning immediately for tasks in hand allowing for progress and achievements to be made quickly.

Customisable training programmes

The key to helping staff engage with their training programmes is to cater for training preferences and learning styles, set in the context of mapped career paths. Here at MDA Training, our bespoke financial compliance training solutions cater for all organisation sizes with a combination of all demographic groups and learning styles.

FOR BESPOKE WORKPLACE COURSES THAT FOCUS ON COMPLIANCE TRAINING IN BANKING, CONTACT MDA TODAY.

#Developing Millennials #Employee Training #Financial Services Training #Graduate Training #Learning #MDA Training

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