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MDA Training: Listen, Create, Deliver, Sustain
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An employee in banking shaking hands with a client

How business simulations can improve your client service skills in the banking sector

A professional set of client service skills are critical to maintaining the relationships that ultimately make a banking business successful. The need for a workforce that can listen, communicate and build the relationships necessary to make long-term partnerships is higher than ever, and business leaders must ensure that these skills are adequately instilled as part of business banking training programmes.

Business simulations, along with bespoke workshops can be implemented in business banking training to ensure that client service skills are as strong as possible. By using experiential training methods, employees can test their client service skills in situations with no real consequences, and will subsequently be able to reflect on their strengths and weaknesses in this area.

Listening to Clients

Business relationships or deals can be broken down if clients suspect that they are not being listened to, making them feel undervalued. Business simulations can be structured to place employees in a situation where they are required to listen to would-be clients. The workforce is taught not only how to listen, but how to do so effectively and understand what barriers stop employees from listening.

By presenting a clear focus on improving listening skills as part of business banking training, employees will retain this specific information easily and will be able to recall on what they have learnt and developed on when meeting clients in the future.

Communicaticating with Clients

The best way to improve communication skills with both established and potential clients is through experiential training. Using this method, employees can practice communicating with clarity and purpose, without any consequences. They are also able to reflect on their strengths and weaknesses to improve in the future.

Experiential business simulations mirror exact situations that workers will face on a regular basis, tailored to the precise requirements of a company. By continuously reflecting, summarising and reinforcing an understanding of how to communicate with clients effectively, individual employees can improve, and business leaders will be able to use this method for all employees in the future, thus improving the business banking training programme in general.

Building Long-Term Relationships

Strong, long-term relationships are the cornerstone to developing a thriving client base in banking. By implementing a business simulation that allows employees to practice how they begin a relationship, make connections and further make favourable impressions, they will be able to benefit the company by using these skills regularly.

Employees are less likely to retain and apply this information from business banking training programmes if the information is just given to them. When it comes to building client service relationships in the future, individuals are far more likely to remember a business simulation that allowed them to attempt and reflect on the exact skills needed at that moment in time.

In summary, business simulations can benefit all of the workers at a banking business who are required to liaise with clients. By taking the time to allow a workforce to actively engage with getting to know their clients and maintain relationships, the business banking training programme will be proven to be successful, increasing financial success.


#business banking training #business simulations #experiential training

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