Enhancing relationships with strong client service skills
Relationship management sits at the heart of excellent client service. Without strong relationship management skills, internal projects and external relationships can break down. Our approach to developing these vital skills is centred around experiential learning activities and can be delivered as an in-class solution or as virtual learning.
Relationship management sits at the heart of excellent client service. Your people may have strong technical expertise, but without strong relationship management skills, internal projects and external relationships can break down. Our approach to developing these vital skills is centred around experiential learning activities and can be delivered as an in-class solution or as virtual learning. Our approach embraces a number of interactive activities designed to help build and embed skills and behaviours around active listening, questioning and communication as well as building rapport and setting out clear expectations.
Our typical experiential learning approach focuses on:
Effective listening – Learning the habits of a good listener and developing an understanding of how to break the barriers to effective learning.
Effective questioning – Learning how to be clear on the purpose and intent of your questions and communicating them with clarity.
Building rapport – Beginning and maintaining relationships with essential banking clients along with making a favourable impression.
Networking – Developing the skills necessary to express ideas and values relevant to your bank effectively at networking events.
Influencing effectively – Understanding the people involved in a banking situation and responding to opportunities with clarity, building trust as you do this.
Rising to the challenge of client service – Experiential training activities to allow your people to develop the skills they need to deliver client service expectations to a professional standard.
Other experiential programmes that explore relationship skills
We have a wide range of banking simulations that also explore relationship skills, in various banking contexts – helping to enhance individual effectiveness and team development at your bank. These include:
Digital learning solutions designed to embed and sustain the learning
Our digital learning solutions offer a flexible and on-demand platform to embed and sustain learning. Drawing on our existing modules or designed bespoke to your needs we can offer digital experiential learning solutions to compliment a learning journey as pre- or post-learning or as a standalone solution. These include virtual learning, e-learning, microlearning and digital workbooks. For more information, contact us today.